Privacy Policy
Updated 24 October 2026
Who is responsible
This website is operated by “OUR WAY SELLS” SHPK, NUIS L92312040G. Registered address: Njësia Bashkiake Nr.5, Rruga Medar Shtylla, ND. 49, Hyrja 32, Ap.11, Tiranë, Albania.
For privacy questions or requests, send us a message, call +355 6940 38008, or write to our registered address.
What we collect and why
When you use our questionnaire, we receive your description of the situation, its effect, the change you want and anything you have already tried, together with your name and email. Company, role and phone number are optional. We use this information to review your enquiry and discuss possible help. Our contact form collects your name, email, message and selected topic so we can respond.
Please avoid customer names, financial account details or sensitive personal information. Our hosting and email providers may process technical information such as IP addresses, timestamps and security logs to operate and protect the services.
Booking a call
When you book a call through Microsoft Bookings, we collect your name, email address, selected service and appointment time, together with any optional phone number, address or notes you provide. We use these details to arrange and manage your appointment, send confirmations, reminders or changes, and follow up on your enquiry. Name and email are needed to manage an online booking; other fields are optional unless marked otherwise.
Authorised OWS staff and the staff assigned to your appointment can access the information needed to manage it. Microsoft processes booking records through Microsoft 365 and Exchange Online, including customer records, calendar entries and related messages. Online meetings use Microsoft Teams. Microsoft also processes technical information needed to operate its services; see the Microsoft Privacy Statement.
Booking a call does not subscribe you to marketing or commit you to paid work. We process appointment requests for the same reasons described below for enquiries. You can also arrange a conversation by calling +355 6940 38008. Please avoid sensitive personal information or confidential customer details in booking notes.
Our reasons for processing
We process enquiries to take steps you request before entering a possible service agreement. Where that basis does not apply, we rely on our legitimate interest in responding to business communications. We process privacy requests to meet our legal obligations, and security information for our legitimate interest in protecting the website. Where we rely on consent, you may withdraw it by contacting us without affecting earlier lawful processing.
Submitting a form does not subscribe you to marketing or commit you to paid work. We do not use your answers for automated decisions or profiling. The first call and initial assessment are free; further work is agreed separately.
Who receives your information
Authorised OWS staff review enquiries. Questionnaire answers are stored in our private website database and sent as PDF notifications to the OWS team. General and privacy contact messages are delivered to the person responsible for handling them. We use Hostinger for website hosting and Microsoft 365 for email. Service providers process information as needed to provide these services. We do not sell your personal information.
These providers may process information outside Albania. Where cross-border transfers occur, applicable data-protection safeguards are required. Contact us for information about the arrangements relevant to your enquiry.
How long we keep it
We delete enquiries that do not become client work when they are no longer needed, and no later than 12 months after the last meaningful contact. We review deadlines manually and apply this to questionnaire records, related emails and PDF copies, and enquiry-related Microsoft Bookings customer records, appointment entries and messages. Cancelling an appointment does not by itself delete all related records. If an enquiry becomes client work, relevant records are managed separately for that relationship and any applicable legal obligations. We retain information longer only where a specific legal obligation or the establishment, exercise or defence of legal claims justifies it.
Deletion from active systems may not immediately remove protected backup copies. Those remain restricted and follow the provider’s backup lifecycle. Deletions must be reapplied if a backup is restored.
Your rights
Under Albanian Law No. 124/2024, you may request access, correction or deletion of your personal information, restriction of processing, and, where applicable, portability or object to processing. These rights are subject to the conditions in the law. We may need to verify your identity. You may also complain to Albania’s Information and Data Protection Commissioner.
Optional website analytics
With your consent, Microsoft Clarity processes website interactions such as clicks and scrolling to provide heatmaps and session recordings. Form contents are masked; private inbox pages are excluded. We keep advertising consent denied. You can decline or withdraw analytics permission using Cookie settings in the footer. See our Cookie Policy and Microsoft Privacy Statement for more information.
Cookies and other websites
Our Cookie Policy explains website storage and the private-inbox sign-in cookie. Links to external websites, including LinkedIn and Microsoft Bookings, take you to services with their own privacy practices.